F.A.Q.



USB 3.0 ADAPTER DOESN’T CONNECT


The micro USB 3.0 adapter does not work. Have you removed it from the camera and used another cable? Have you checked the USB-A cable between the laptop and your adapter is working properly?

The problem may depend on the USB cable or from the camera configuration.


USB Cable

These are the USB cables/adapters that we have tested:

USB3-A to USB3-A cable

Nikon D850 micro-USB3 -> Lockcircle Adapter -> USB3-A to USB3-A cable -> USB-A to USB-C adapter (Aukey or apple) -> Apple MacBook Pro. Nikon is seen as device by Mac OSX.

USB3-A to USB3-A cable tested: UGREEN USB 3.0 A to A Cable

https://www.amazon.com/gp/product/B00P0E3954/ref=oh_aui_detailpage_o01_s00?ie=UTF8&psc=1

USB-A to USB-C adapters

Apple USB-C to USB Adapter

https://www.amazon.com/Apple-USB-C-to-USB-Adapter/dp/B00VU2OID2/ref=sr_1_3?s=electronics&ie=UTF8&qid=1522087121&sr=1-3&keywords=apple+usb-c+to+usb+adapter

AUKEY USB C Adapter, [2 Pack]

https://www.amazon.com/gp/product/B01AUKU1OO/ref=oh_aui_search_detailpage?ie=UTF8&psc=1

USB3-A to USB-C cable

Nikon D850 micro-USB3 -> Lockcircle Adapter -> Aukey USB3-A to USB-C cable a -> Apple MacBook Pro. Nikon is NOT seen as device by Mac OSX.

AUKEY USB C Cable 3ft Braided, USB 3.0 Type C Cable

https://www.amazon.com/gp/product/B01APALS78/ref=oh_aui_search_detailpage?ie=UTF8&psc=1


Camera Setting

Depending on the camera that you use you can try to turn the camera on first, then plugging in the USB3 Micro adapter to the cameras socket rather than plug in the cables and then turn on the camera.


Wrong uses of LockPort

Over tightening the adapter screws can result in a serious internal adapter soldering damage. Check alignment of the parts of the LockPort and start locking the USB adapter without tightening the adapter screws too strong.



HDMI ADAPTER DOESN’T CONNECT


The HDMI adapter does not work. Have you removed it from the camera and used another cable? The problem may depend on the HDMI cable or from an incorrected use of LockPort.

HDMI Cable

We sell Professional 4K tested HDMI cable, you can find on our website:
#FHDPC12/30 Full-size HDMI (male) to full-size HDMI (male) cable 12” (30cm)
#FHDPC15/40 Full-size HDMI (male) to full-size HDMI (male) cable 15” (40cm)

Wrong uses of LockPort

Over tightening the adapter screws can result in a serious internal adapter soldering damage. Check alignment of the parts of the LockPort and start locking the HDMI adapter without tightening the adapter screws too strong.